Shipping policy

Thank you for shopping with Urban Tots. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
In case of high order volumes or unforeseen circumstances, processing may take longer. We will notify you if there is a significant delay.

2. Shipping Time

Estimated delivery timelines are as follows:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates only and may vary depending on your location, courier availability, weather conditions, or other factors beyond our control.

3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before payment.
We may offer free shipping on selected products or orders above a specified value. Such offers are subject to change without prior notice.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking details (where available). You can use the tracking information to monitor your shipment.

5. Delivery

Our delivery partners will attempt to deliver your package to the shipping address provided during checkout.

Please ensure that:

The shipping address and contact details are accurate.
Someone is available to receive the package at the time of delivery.

If a delivery attempt is unsuccessful due to an incorrect address, recipient unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

6. Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Government restrictions
Courier partner delays

Urban Tots shall not be held liable for any such delays.

7. Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery with your order number and clear photographs of the package and product. We will review the issue and provide an appropriate resolution in accordance with our Refund and Return Policy.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Urban Tots is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details provided by the customer.

9. International Shipping

Currently, Urban Tots ships within India only. If international shipping becomes available in the future, this policy will be updated accordingly.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Urban Tots
Email: urbantotsindia@gmail.com
Phone: +91 9257107926